1. Privacy and Data Protection Policy

Introduction and Purpose

At Cognitive Experts/ANY.AI, we recognize the importance of protecting the privacy of our users and treat the personal data we collect with complete transparency, ethics, and in compliance with the European Union’s General Data Protection Regulation (GDPR). This document explains how we collect, use, protect, and share information provided by our users through our AI subscription solution.

Data Controller

Cognitive Experts/ANY.AI, with headquarters at Calle del poeta Joan Maragall, 60 2nd floor – 2820 Madrid, acts as the controller of the personal data entered into our platform. Any queries regarding data protection may be directed to our Data Protection Officer (DPO) at info@cognitiveexperts.ai

2. Purposes of Data Processing

Using Data for Training ML and LLM Models

The data entered into our platform will be used to train machine learning (ML) models and large language models (LLM) in order to improve the accuracy, adaptability and personalization of our AI services. We guarantee that the processing of this data complies with the protection and pseudonymization measures required by the GDPR, minimizing the risks of direct identification of users.

Data Processing for Commercial Purposes

We may use the contact information provided to send commercial communications and offers of products and services related to Cognitive Experts/ANY.AI provided that the user has given his/her explicit and specific consent. Users may withdraw their consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.

Subscription Management and Platform Features

Personal data will be processed for the purpose of managing the user’s subscription and to ensure the correct functioning of our AI platform, including the personalization of the user experience and the resolution of technical issues. This data includes, but is not limited to, name, email, username, preferences and configuration parameters on the platform.

3. Data Retention

Conservation Periods

Personal data entered into the platform will be retained only for the time necessary to fulfill the specific purposes for which it was collected. Data used for model training will be retained in aggregated and anonymized form, whenever possible, to improve our services, unless users request its deletion.

Data Deletion

Users may request the deletion of their personal data at any time. The data will be deleted from our systems within 30 business days of the request, unless its retention is required for compliance with legal obligations.

4. Data Security

Security Measures

At Cognitive Experts/ANY.AI, we implement technical and organizational measures to protect users’ personal data against loss, theft, unauthorized use, disclosure, modification, or destruction. These measures include encryption, secure storage, and restricted access to authorized personnel only.

Pseudonymization and Data Minimization

All data used to train our ML and LLM models undergoes pseudonymization, anonymization and minimization processes, ensuring that only the data strictly necessary to fulfill the purposes of the platform is collected and processed.

5. Cookies and Tracking Technologies

Use of Cookies

Cognitive Experts/ANY.AI uses cookies and other tracking technologies to improve the user experience on our platform. Cookies are used to remember user preferences, authenticate the session, and analyze platform usage, always in compliance with the GDPR and the ePrivacy Directive. Users can set their cookie preferences at any time.

Necessary and Personalization Cookies

Some cookies are necessary for essential platform functionality, such as secure login. Other cookies, such as personalization cookies, are used only with the user’s consent to optimize their experience on the platform.

6. User Rights

Access, Rectification, Cancellation and Data Portability

Pursuant to the GDPR, users have the right to access, rectify, erase and port their personal data at any time. Requests can be sent to our Data Protection Officer at [Contact Email] and will be processed within 30 days.

Opposition to Processing and Withdrawal of Consent

Users may object to the processing of their data at any time for reasons relating to their particular situation, as well as withdraw consent for previously authorised processing. Withdrawal of consent will not affect the legality of previously authorised processing.

7. International Data Transfers

International Transfer Policy

Should it be necessary to transfer personal data outside the European Economic Area (EEA), Cognitive Experts/ANY.AI will ensure that the receiving country has an adequate level of protection as defined by the European Commission, or that there are appropriate safeguards in line with the GDPR.

8. Changes in the Data Protection Policy

Policy Modifications and Updates

Cognitive Experts/ANY.AI reserves the right to modify this policy to adapt to new legal or regulatory requirements, as well as to changes in the operation of the platform. Users will be informed of any significant modification before it comes into effect, allowing them to review and, where appropriate, accept the new conditions.